Corporate Subscriptions

The ACSI Corporate Subscription Program; A Strategic Business Improvement Tool

As a uniform and independent measure of the consumption experience of household consumers, the ACSI is powerful strategic business tool that enables companies and organizations to:

• Conduct strategic planning with independent, objective customer satisfaction data and results
• Carry out competitive and cross-industry benchmarking
• Identify gaps in market perceptions of quality, value and customer expectations relative to industry competitors
• Estimate customers' price tolerance for your products or services and those of your competitors
• Understand what drives customer satisfaction and organizational profitability
• Predict the revenue and profitability improvement of organization-wide improvement initiatives

Obtain the Strategic Insights of the ACSI by Becoming an ACSI Corporate Subscriber The ACSI Corporate Subscription Program provides you with the following features and capabilities:

Strategic Benchmarking - Reports and software provide your organization the capability to make strategic benchmark comparisons of your customer satisfaction score (ACSI) and all the constructs in the ACSI model with those of competitors in your own industry:

• Customer Expectations
• Perceived Quality
• Perceptions of Value
• Customer Satisfaction (ACSI)
• Customer Complaints
• Customer Loyalty
• Customer Retention
• Price Tolerance

Confidential Industry Report -Based on the econometric modeling of survey data from recent customers, extensive analysis and narrative are provided by University of Michigan Business School faculty and National Quality Research Center staff. The report provides your company's scores and competitors' scores for all the constructs in the ACSI model on PDF files delivered through the Subscriber Area of the ACSI web site - www.theacsi.org.

ACSI Online Interactive Software - The ACSI online software provides the ACSI Corporate Subscriber analyses, insights and predictive views into the ACSI construct data and results with data tables and graph/chart capabilities. ACSI Corporate Subscriber/users can also view the ACSI data and results for their respective industry in graphs and tables online through the Subscriber Area on the ACSI web site.

Powerful Predictive Capabilities - As a key strategic capability, the ACSI online software provides the ACSI Corporate Subscriber the powerful predictive ability of quantifying the financial impact of improvement actions the organization can initiate to improve customer satisfaction.

ACSI Methodology Report - A technical document includes background and published articles on how the ACSI and other indices in the model are measured and compiled.

National Update and Sector Reports - A series of reports show trends in the national ACSI, are updated quarterly on a rolling basis and provide annual reports on trends for each economic sector and industry measured.

Corporate Subscriber Support -ACSI staff with expertise in managing customer satisfaction will review, interpret and explain your ACSI data and results, the ACSI construct, and what they mean to your organization.

ACSI Subscription Price - $35,000 per year.